New Orders

You will receive an email when there are new unseen book orders to collect (see email alerts). Click on the link in the email to start Nielsen BookNet Online Order Collection Service and display new or unacknowledged book orders. Alternatively you can go to http://bookorders.nielsenbooknet.com/login.do and enter your log in details. If this is your first order, please read the FAQs section as this may answer your queries about the service.

The buyer's (bookshop) details display on the left, the book details in the centre and the order details on the right. Where there is more than one order line from a buyer these will display under the first order line without repeating the buyer's name and address.

It is important to acknowledge orders so that buyers know you have received the order and that you are dealing with it. It is an acknowledgement, not a delivery advice, so if you do not intend sending the items immediately you should still acknowledge the order by selecting one of the "later" statuses.

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All orders - This is the simplest and quickest method. Select the correct acknowledgement status from the drop down list and click on the Acknowledge selected orders button displayed at the top or bottom on the screen. The orders redisplay showing the acknowledgement status you selected. You can now print or download the orders. The acknowledgement status is made available to the retailer and the orders are archived in the Previous Orders area.

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Single order - select the correct acknowledgement status from the drop down list and click the

Acknowledge this order button. The single order redisplays showing the acknowledgement status you selected. You can now print or download this order. The acknowledgement status is made available to the retailer and the order is archived in the Previous Orders area.

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Selected orders - only orders with a tick in the select box þ are acknowledged. By default, all new orders displayed are selected. Deselect individual orders or click on deselect all and then re-select the orders you want to acknowledge. Select the correct acknowledgement status from the drop down list and click on the

Acknowledge selected orders button displayed at the top or bottom on the screen. The orders redisplay showing the acknowledgement status you selected. You can now print or download the orders. The acknowledgement status is made available to the retailer and the orders are archived in the Previous Orders area.

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Acknowledge each order line by selecting the appropriate Acknowledgement status from the drop down box.

Select from drop down list	Extra information required	Description
Yes – Will supply		Title in print and in stock and will be despatched.
Later - Not published yet	Please enter publication date Dates should be in the format valid year (YYYY), month/year (MM/YYYY) or specific day (DD/MM/YYYY)	Forthcoming title, cannot supply now. This option is not listed if the buyer has said No to dues, if this the case select No - Contact supplier.
Later - Reprinting	Please enter re-print date	Reprinting, cannot supply now. This option is not listed if the buyer has said No to dues, if this the case select No - Contact supplier.
Later - Temporarily unavailable	Please enter availability date	Title unavailable but expected to be available again. This option is not listed if the buyer has said No to dues, if this the case select No - Contact supplier.
Later - Temporarily held		Title available but won't be despatched immediately. For example, use this option if you are holding orders until they meet your minimum order quantity/value or if you have sent a proforma invoice and are waiting for a reply from the bookshop. This option is not listed if the buyer has said No to dues, if this the case select No - Contact supplier.
No - Not My Book		You do not supply this title it belongs to a different publisher. Order cancelled. This will automatically alert our Trade Data team that the order routing for this title is incorrect.
No - Out of Print		Title out of print and will not be despatched. Order cancelled.
No - Substitute available	Please enter substitute ISBN	The ISBN ordered is not available but a substitute ISBN is. Order cancelled, the bookshop will have to re-order using the substitute ISBN.
No - Publication abandoned		Order cancelled, the title was never available.
No - Rights Restricted		Order cancelled, rights restricted cannot supply.
No - Contact supplier		Order cancelled for some other reason.

The acknowledgement status selected is now set for this ISBN and will remain the same for all future orders, until you change it, so you should find that new orders already have the correct acknowledgement status.

To print the orders before acknowledging them, click the print icon

. The orders will print in the same layout as the screen but without the jacket images.

We want you to acknowledge your orders so buyers are promptly notified of collected orders and informed whether they will receive the items or not. So if you logout without acknowledging all orders you will be prompted with 3 choices:

Select Return to go back to the New Orders screen so you may amend the acknowledgement statuses and acknowledge the orders.

Select Acknowledge to automatically acknowledge all the outstanding orders and exit the service.

Warning - The acknowledgement status will be the status that displayed when the new order was first shown, usually Yes - will supply. If you changed the status in the drop down box on the New Order screen but did NOT click either Acknowledge this order or Acknowledge selected orders the status you selected will NOT be used with this Acknowledge and logout option. If this is the case you should use the Return option.

Select Logout if you want to leave some orders unacknowledged and just wish to exit the service.

A retailer may use a TeleOrdering mnemonic (supplier override code) to force their order to the supplier of their choice. This is useful if a retailer wants their order to go to someone other than the default TeleOrdering supplier, a wholesaler for example. If a retailer uses a mnemonic TeleOrdering will not use the ISBN to route the order, so if a retailer has used the incorrect mnemonic their order will be sent to a supplier who does not supply that book. This may explain why you have received an order for a book you do not supply.

Please complete a feedback report selecting the problem area Price and Availability, include the ISBN and the correct availability and our Trade Data team will update the availability. Alternatively you may email tradedata.book@nielsen.com. We will continue to send orders even if the status is out of print. If the status of the title is correct on our database when the bookshop receives the TeleOrdering confirmation of their order this shows the title is out of print.