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You will receive an email when there are new unseen book orders to collect (see email alerts). Click on the link in the email to start Nielsen BookNet Online Order Collection Service and display new or unacknowledged book orders. Alternatively you can go to http://bookorders.nielsenbooknet.com/login.do and enter your log in details. If this is your first order, please read the FAQs section as this may answer your queries about the service.
The buyer's (bookshop) details display on the left, the book details in the centre and the order details on the right. Where there is more than one order line from a buyer these will display under the first order line without repeating the buyer's name and address.
Acknowledge New Orders
It is important to acknowledge orders so that buyers know you have received the order and that you are dealing with it. It is an acknowledgement, not a delivery advice, so if you do not intend sending the items immediately you should still acknowledge the order by selecting one of the "later" statuses.
Orders can be acknowledged in a number of ways:
Acknowledge each order line by selecting the appropriate Acknowledgement status from the drop down box.
The acknowledgement status selected is now set for this ISBN and will remain the same for all future orders, until you change it, so you should find that new orders already have the correct acknowledgement status.
To print the orders before acknowledging them, click the print icon . The orders will print in the same layout as the screen but without the jacket images.
We want you to acknowledge your orders so buyers are promptly notified of collected orders and informed whether they will receive the items or not. So if you logout without acknowledging all orders you will be prompted with 3 choices:
Return to orders requiring acknowledging
Acknowledge the outstanding orders automatically and logout
Logout without acknowledging
Select Return to go back to the New Orders screen so you may amend the acknowledgement statuses and acknowledge the orders.
Select Acknowledge to automatically acknowledge all the outstanding orders and exit the service.
Warning - The acknowledgement status will be the status that displayed when the new order was first shown, usually Yes - will supply. If you changed the status in the drop down box on the New Order screen but did NOT click either or the status you selected will NOT be used with this Acknowledge and logout option. If this is the case you should use the Return option.
Select Logout if you want to leave some orders unacknowledged and just wish to exit the service.
Dues Y - Record dues (back order if not immediately available).
Dues N - Do not record dues (supply only if immediately available).
A retailer may use a TeleOrdering mnemonic (supplier override code) to force their order to the supplier of their choice. This is useful if a retailer wants their order to go to someone other than the default TeleOrdering supplier, a wholesaler for example. If a retailer uses a mnemonic TeleOrdering will not use the ISBN to route the order, so if a retailer has used the incorrect mnemonic their order will be sent to a supplier who does not supply that book. This may explain why you have received an order for a book you do not supply.
Please submit the adjustment via your usual electronic method (EDI, ONIX feed or Title Editor). Alternatively complete a feedback report selecting the problem area Price and Availability, include the ISBN and the correct availability and our Supply Data Team (firstname.lastname@example.org) will update the availability. Please note we will continue to send orders even if the status is out of print. If the status of the title is correct on our database when the bookshop receives the TeleOrdering confirmation of their order this shows the title is out of print.